Refund policy
We are committed to providing quality products and exceptional service to our clients. While we hope you are always satisfied with your Laura Jeannette Aesthetics experience, we understand that situations may arise where a return or cancellation is necessary.
PRODUCT RETURNS
Returns must be made within fifteen (15) days of the delivery date for a refund.
Merchandise must be in its original, unopened, and unused condition.
We regret that original shipping charges are non-refundable.
Please note the reason for your return on the front of your receipt or packing slip, and mail your return to:
Laura Jeannette Aesthetics
50 Water Street, Unit 138/139
Newburyport, MA 01950
Customers are responsible for all return shipping and handling charges unless the item arrived damaged (see Damaged Products Policy below).
Please retain your tracking information. Refunds cannot be issued until our office confirms receipt of the returned merchandise. Laura Jeannette Aesthetics is not responsible for lost return packages.
All refunds will be credited to the original payment method and processed within one to two weeks of receiving the returned item. Please allow up to two billing cycles for the credit to appear on your statement.
Only iS Clinical, Environ, SkinBetter, Clean Skin Club, Hydrinity, Epicutis, and Plated products purchased directly from www.laurajeannetteaesthetics.com are eligible for return.
Please note: Empty containers and products that are more than 25% used cannot be accepted for a refund.
EXCHANGE POLICY
We are happy to exchange defective or damaged merchandise within fifteen (15) days of purchase.
Please include the product and your receipt, along with instructions regarding the desired exchange.
If there is a difference in cost, a member of our team may contact you for additional information.
Customers are responsible for return shipping and handling costs.
Please mail exchanges to:
Laura Jeannette Aesthetics
50 Water Street, Unit 138/139
Newburyport, MA 01950
Please note: Empty containers and products that are more than 25% used cannot be accepted for exchange.
SERVICE, PACKAGE & MEMBERSHIP REFUND POLICY
Due to the nature of aesthetic services and the time reserved specifically for each client, all services, treatment packages, memberships, gift cards, and prepaid treatments are generally non-refundable.
As a courtesy, treatment packages, memberships, and prepaid services may be canceled for a full refund within twenty-four (24) hours of purchase, provided that:
- No services have been redeemed;
- No appointments have been attended;
- No products or membership benefits have been received or utilized.
After the initial twenty-four (24) hour period, all package, membership, and prepaid service purchases are considered final and non-refundable.
If a package or membership is canceled after one or more services have been redeemed and an exception is approved by Laura Jeannette Aesthetics, any services rendered will be charged at their full individual value and deducted from any approved refund amount.
Unused services associated with a package or membership may not be redeemed for cash, transferred, or refunded.
Results may vary based on individual skin conditions, lifestyle factors, and adherence to home care recommendations. Therefore, Laura Jeannette Aesthetics does not guarantee specific treatment outcomes.
If you have questions or concerns regarding your treatment, we encourage you to contact our team. We are committed to working with you to ensure you receive the best possible care and experience.
Laura Jeannette Aesthetics reserves the right to make exceptions on a case-by-case basis at its sole discretion.
CANCELLATION & NO-SHOW POLICY
We kindly request at least twenty-four (24) hours’ notice for any appointment cancellations or rescheduling requests.
Appointments canceled with less than twenty-four (24) hours’ notice, missed appointments, or no-shows may be subject to a cancellation fee of up to 100% of the scheduled service amount.
Clients with treatment packages or memberships who cancel with less than twenty-four (24) hours’ notice or fail to attend their appointment may forfeit that treatment session.
Repeated late cancellations or missed appointments may require a credit card on file and/or prepayment to reserve future appointments.
We value your time and appreciate your understanding, as reserved appointment times are held exclusively for you and cannot always be filled on short notice.
DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, please contact our team within fifteen (15) days of receipt for a replacement. Items cannot be replaced after fifteen (15) days.
For questions regarding returns, exchanges, services, or cancellations, please contact us at:
laura@laurajeannetteaesthetics.com
(978) 961-5477